Return & Refund

Most people who purchase at THENIAGA can relax, because you can return your order for size exchanges or refund under the following guidelines:


  1. New, Unworn Condition & 14 Days – All item/s in original, new, unworn condition* can be returned within 14 days of Original Order Date.
  2. Tracking Number – All returns must have a tracking number/airway bill/consignment notes for tracking purposes. Please email your name (as per invoice) & tracking number to (website/Shopee order).
  3. Original Packaging – Products must be in the original packaging and shipped back in a suitable shipping box.
  4. Postage Address – OUTDOOR AND TACTICAL STORE ( THENIAGA.COM ), No. 3 Pusat Perniagaan Terengganu Trade Centre (TTC) Padang Hiliran 21100 Kuala Terengganu, Malaysia. Phone no: 018-9020308

NOTE: Some promotions and closeouts include shoes that are Final Sale or clearance, cannot be exchanged or returned. Please read all promotional materials and product descriptions prior to purchase.


The management of THENIAGA reserves the rights to reject any returns at our sole discretion shall we find any goods returned in a damaged / altered / used condition.


Once we receive your shoes, we will process your size exchanges or refund within 7 business days. Should you have any questions, feel free to contact us at




We know you want an ample opportunity to make sure that THENIAGA is right for you! When you receive your shoes, try them on a clean, carpeted surface to confirm the correct size and style. Please keep in mind that shoes must be in the original conditions to be eligible for a refund or exchange.